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What You Agree To When You Use boss01

These terms set out the rules that apply to your boss01 account — how it works, what we expect from you, and what you can expect from us. Access is subject to local law and is available only where local law permits.

Account eligibility rulesDANA, OVO, GoPay wallet useWithdrawal and deposit conditionsAccount suspension termsDispute and contact process
boss01 What You Agree To When You Use boss01
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or if you want to raise a dispute about your account or a transaction, our support team is the right starting point. Players in Jakarta can reach us through the same channels available to all Indonesia account holders — live chat, email, and our account help portal.

Live Chat Start a live chat session directly from your account dashboard. Our team handles account questions, wallet disputes, and terms clarifications in English for Indonesia account holders.
Email Support Send your query to our support address found in the account help section. Include your account ID and the specific clause or transaction you want to discuss for a faster response.
Account Help Portal Log in and navigate to Help in your account menu. The portal lets you submit a formal terms or payment dispute and track its status without leaving the page.
HOW WE HANDLE THIS

Account Security and Data Under These Terms

These terms also cover how we hold and protect the data tied to your account. We outline what we collect, how long we keep it, and what your rights are. Security measures applied to your account include login verification steps and wallet confirmation before any withdrawal is processed via DANA, OVO or GoPay.

Data Retention

We keep account data for as long as your account is active and for the period required by applicable law after closure. You may request a summary of what we hold by contacting support.

Cookie Use

We use session cookies to keep you logged in and to remember your lobby preferences. You can adjust cookie settings in your browser, though doing so may affect account functionality.

Account Security

Your account is protected by a password and an OTP step for sensitive actions like password changes and wallet withdrawals. Never share your login credentials or OTP with anyone.

Requesting Changes

To update personal details tied to your account, submit a change request through the Help portal with a valid ID. Wallet names must match your registered DANA, OVO or GoPay account to pass verification.

Common Questions About These Terms

These questions cover what account holders in Indonesia most often ask when they read through our terms for the first time. If your question is not answered here, use the account Help portal or live chat to get a direct answer.

Access and eligibility depend on local law in your region. Where local law permits, these terms apply in full. We do not extend account services in areas where local law does not allow it.

Yes. Raise a wallet dispute through the Help portal or live chat. Include your transaction reference and the wallet used. We review the case and respond through your registered account contact.

We post a notice on this page when terms change. The date at the top of this page reflects the most recent revision. Continued account use after that date means you accept the updated version.

Wallet activity is paused during a suspension review. Once the review is resolved, eligible funds are released according to the outcome. We notify you by the contact method on your account.

Submit a closure request through the Help portal. We process it within the timeframe stated in our data policy. Account data is retained for the legally required period after closure, then deleted.

Contact support via live chat or email with your account ID and the specific section of these terms you believe was applied incorrectly. We escalate unresolved disputes to our compliance review team.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.