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Terms That Govern Your Account on boss01

Access to boss01 and use of our lobby — including deposits via DANA, OVO, or GoPay — is subject to the legal terms set out on this page. Availability depends on local law and is open only where your region permits it.

Account ConditionsJurisdiction RulesDANA · OVO · GoPay UseData HandlingContact Rights
boss01 Terms That Govern Your Account on boss01
HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Rights

Your account data is stored securely and used only to operate your account, process payments through DANA, OVO, or GoPay, and meet any legal obligations that apply in your region. We do not sell your personal data to third parties.

Cookie Use

We use session and preference cookies to keep you logged in and remember your lobby settings. You can manage cookie preferences through your browser at any time.

Account Security

Account access is protected by password and OTP verification sent to your registered mobile number. Never share your OTP with anyone, including support staff.

Data Retention

We retain account and transaction records for as long as required by applicable law. When your account is closed, we follow a defined retention schedule before deletion.

Your Rights

You may request a copy of your account data or ask us to correct inaccurate records by contacting support. We will confirm your request and respond within the period required by local law.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a data request, or a dispute you cannot resolve through the lobby, our support team handles legal enquiries through the channels below. We aim to respond to formal legal requests within a reasonable timeframe and will confirm receipt when your message arrives.

Team online

Live Chat

Open the chat widget from any page in the lobby. For legal or account queries, select the Account Help category so your message reaches the right team.

Email Support

Send formal requests — including data access or account closure — to our support address listed in your account settings under Contact Us.

Account Help Centre

The Help Centre in your account dashboard covers common legal questions: term changes, account suspension reasons, and how to submit a formal complaint.

Common Legal Questions About Your Account

These are the questions we hear most often about account terms, data rights, and how our legal conditions apply to everyday use on boss01.

Access is available where local law in your region permits online gaming. You must meet the minimum age requirement set by your local jurisdiction and agree to our account terms before using the lobby.

Our account deposit terms apply to the credit that appears in your wallet. The transfer itself is also governed by DANA's or OVO's own service agreement, so both sets of conditions apply simultaneously.

Send a data access request through the email address in your account settings. We will verify your identity and provide the data we hold on your account within the timeframe required by applicable law.

You can request account closure and data deletion through support. We retain certain records for the period required by law before completing deletion, and we will confirm the timeline when you submit your request.

We notify you through your registered contact when terms are updated. Continuing to use the lobby after the effective date means you accept the revised conditions. You can always find the current version on this page.

Start by contacting support via live chat or email and selecting the complaints category. If the issue is unresolved, the Help Centre in your account dashboard explains the escalation steps available in your region.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.