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How boss01 Handles Your Personal Data

Your account information and payment details — including how you use DANA, OVO, or GoPay on boss01 — are collected and protected under this Privacy Policy. This page explains what we collect, why we collect it, and what you can do about it.

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What We Collect and Why It Matters

boss01 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with boss01, we collect information you provide directly: your name, email address, contact details, and the payment methods you connect — whether that's DANA, OVO, or GoPay. We also collect transactional data each time you deposit or withdraw, so we can

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verify and process your wallet transfers accurately. Device data like your IP address, browser type, and session timestamps are logged automatically to keep your account secure and detect unusual access. We do not sell your personal data to third parties. Data is shared only where required
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to process a payment through your e-wallet provider, or where applicable law in Indonesia requires disclosure. We keep account data for as long as your account is active and for a reasonable period after closure, as required by applicable regulations. Availability of our services depends on
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local law and eligible regions. If you have questions about how long specific data is retained, or want to know exactly what we hold on your account, our support team can walk you through it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency sit behind every part of how we manage account data. Here is what that looks like in practice across the four areas that matter most to you.

Account Security

Your account is protected with encrypted login sessions and OTP verification on each new device. We never store your DANA, OVO, or GoPay PIN — only transaction references are retained for reconciliation.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences via your browser settings at any time without losing your account access.

Data Retention

Active account data is kept while your account remains open. After closure we retain records for the period required by applicable Indonesian regulations, then delete or anonymise them. You can ask what we hold at any point.

Requesting Changes

To update, correct, or request deletion of your data, contact support with your account ID. We will confirm the action taken in writing. Some data tied to completed transactions cannot be deleted due to regulatory requirements.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you need to request access to your data, ask us to correct something, or raise a privacy concern, our support team is the right place to start. You can reach us through the channels below — include your registered account details so we can locate your data quickly and respond with the right information.

Live Chat Open the chat icon in your account dashboard. Available during active support hours. Mention 'privacy request' so the team routes your message correctly.

Email Support Send your request to our support address from your registered email. We respond to privacy queries as a priority and aim to acknowledge within one business day.

Account Help Centre Log in and head to Account Settings, then Support. From there you can submit a formal data request or flag a concern about how your information is being used.

Common Questions About Your Privacy on boss01

These are the questions we hear most often about data, account rights, and how this policy works in practice.

We collect your name, email, contact details, and the payment method you register — DANA, OVO, or GoPay. Device and session data is also logged automatically for account security.

Only where necessary to process your wallet payment or where Indonesian law requires it. We do not sell your data. Your GoPay or OVO provider may receive transaction references to confirm transfers.

As long as your account is active, plus a retention period after closure as required by applicable regulations. Contact support if you want specifics about what is stored on your account.

Log in, go to Account Settings, and use the Support form. Include your account ID and describe what you need. We acknowledge privacy requests within one business day where possible.

Yes. Submit a deletion request through account support. Note that some records linked to completed transactions must be kept for the period required by applicable Indonesian regulations and cannot be removed earlier.

We record transaction references and amounts to reconcile your deposit or withdrawal. We never store your e-wallet PIN or full account credentials — those stay within your wallet app.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoTerms & Conditions

How boss01 Handles Your Personal Data

How We Protect and Manage Your Information

Account Security

Cookies and Tracking

Data Retention

Requesting Changes

Reach Us About Your Privacy

Common Questions About Your Privacy on boss01

01 What personal data does boss01 collect when I open an account?

02 Does boss01 share my data with third parties?

03 How long does boss01 keep my account data?

04 How do I request access to or correction of my personal data?

05 Can I ask boss01 to delete my account data?

06 What happens to my payment data when I use DANA, OVO, or GoPay?

Privacy Policy

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